The Calm MalinoisBack to home

Refund policy

30-day money-back guarantee

If the guide isn't right for you and your dog, you get your money back. No hoops.

How it works

Email [email protected] within 30 days of your purchase and tell us the email address you used at checkout. We'll refund the full price. You don't need to explain or prove anything, although we're always grateful to hear what didn't work.

Where the money goes

We send refunds within 2 business days of your email. Your bank or PayPal usually shows it within 5 to 10 business days.

What happens to your access

When a purchase is refunded, its license key is turned off and the guide signs out on your devices.

After 30 days

After 30 days we don't offer refunds, except where the law requires one, or if a problem on our side stops you from using the guide and we can't fix it. Bought it twice by mistake? We refund the extra purchase at any time.

Please talk to us first

If something is wrong, write to [email protected] before opening a dispute with your bank. It's faster for you, and we'll sort it out.

Last updated: October 22, 2026